Shipping policy

Where do you ship from?

-We ship from Buffalo NY

Can we come visit?

-Yes! A schedule of events where you can find us or the bus will be posted every month!

When will my order ship?

-All in-stock items ship the next day after payment. However, we only ship complete orders. Pre-order items will delay your shipment so if you want pre-order items they will need to be ordered separately.

Why did I not receive an email notification about shipping?

-Please make sure the email you are contacting us from is the one on the order. Often times, the email will go to spam! We have no way of knowing if the email entered on the order is the one you would like us to email notifications to.

Has my order shipped?

-You can log into your account at any time to check order status and tracking.

Can you ship my order as soon as I place it?

-No. Orders are shipped in the order they are received, based on the items ordered. I do have rush fee options.

Do you have tracking for my order?

-We do. We send out shipment emails with tracking. You can also log into your account to see the tracking for your order.

Shipping transit is taking too long. Will you refund me?

-We can not control shipping times and never guarantee a delivery date. We will not refund if the shipper does not deliver on the day you prefer or if they initially state they will. We can not control their transit times.

Do you ship to Canada?

-Yes we do! You can add your items to your cart and calculate before you complete payment. Just click checkout, enter your details, and view the shipping rates.

Can I cancel my order?

-No. Once placed, we do not cancel orders.

Can I add to my order?

-No. Once placed, we do not add to orders. You will have to place a second order and it will ship separately.

Can I change the items on my order?

-No. Once placed, we do not modify orders.

Can you combine 2 of my orders if they have not shipped yet?

-No. We do not combine orders. Each order will ship separately.

How do you ship?

-We ship via USPS (United States Postal Service) and UPS.

Can I get a better shipping rate?

-No. We do not set the rates. The rates are provided to us by the postal service.

Can I order pre-order and in-stock items?

-You can. However, know that your shipment will be delayed. We only ship complete orders. If you need in-stock items immediately, do not order with pre-order items.

Do you offer local pick-up?

-Yes! We offer 2 locations Niagara Falls and Williamsville. If you are wanting Niagara Falls you need to message me first!

Do you take returns?

-No. Due to items being custom, We do not accept returns. All sales are final.

I have a problem with my order. What do I do?

-If you received an incorrect order, please fill out a contact us and we will advise from there. All order problems must be reported within 7 days of delivery. All items must be in new and unused condition. We will not replace items that have already been personalized.

I had a damaged item. What do I do?

-If you received your order with damages, please fill out a contact us and we will advise from there. All damages must be reported within 7 days of delivery. We will issue store credit for damages after photos are received for the cost of the item only.  All items must be in new and unused condition. We will not replace items that have already been personalized.

I messed up my item trying to personalize it. Will you replace it?

-No. We are sorry but we do not warranty against use/abuse/personalization mistakes. We have tested our items to be used with the methods in the description on our website. If you have questions, please ask prior to personalizing your items.

How long is my store credit valid for?

-Store credit is valid for 90 days from the date of issuance.

When will you restock xxxxx?

-This really depends on the item. We try to put a restock date on each item but sometimes forget. Feel free to fill out a contact us to inquire about a particular product.

Will you restock clearance items?

-No. Clearance means we have drastically reduced the price to clear them out. We will not re-order or take special orders for clearance items.

Why am I not receiving emails?

-Please check your spam folder and add orders at rcsblanks dot com to your 'not spam' list in your email client.

How soon do you respond to customer service?

-We respond M-F typically within hours if not minutes. All contact must be done through our website. Direct emails may not be seen. We do not do customer service on Facebook.

I already placed my order and now it is on sale. Can you refund me?

-No. Coupons, sales, pre-order specials, discounts, etc can not be used on already placed orders.

Can I get a replacement on clearance items?

-No. All sales are final on clearance items. We do not do replacements or store credit on these items.

Do you offer wholesale or bulk pricing?

-No. We do not do wholesale or bulk pricing. We are to the public and keep our prices reasonable and many items in stock and ready to ship.  

 

Sale & Coupon Restrictions: Not valid on already placed orders. Midnight on the night the coupon ends is an arbitrary time. Timezone of the coupon has not been determined. If coupon works, you will receive the discount at checkout. Coupons must be used at the time of purchase. Orders that do not use the coupon will not receive a refund, store credit, or any other form of compensation. Orders will not be canceled to allow replacement using coupon. It is the buyer's responsibility to take advantage of the coupon savings at the time of purchase. Standard website policies are in place for all sale items. Can not be combined with other coupons or offers. Limit 1 coupon per purchase.